Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 2 September 2016 to Question 44771, how he has evaluated the performance of Concentrix against each target as set out in the variation to contract form entitled BAK-2013-Error and Fraud Adding Capacity, published on 20 April 2015.

HM Revenue and Customs (HMRC) evaluates Concentrix performance as outlined in the contract, which can be found at: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7

HMRC evaluates and monitors Concentrix performance against the contractual performance indicators on a daily, weekly and monthly basis.