Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what comparative assessment he has made of the potential merits of (a) the requirement for British nationals living overseas requesting a NI38 document for National Insurance contributions to do so by telephone and to return signed paper documents to the Department and (b) moving the entire process online.

The NI38 document is freely available on gov.uk, guidance can be found here: https://www.gov.uk/government/publications/social-security-abroad-ni38. Once the NI38 is reviewed online, if appropriate, the customer should complete the CF38 form and return it to HMRC.

No comparative assessments have been made and the CF38 form is not on the digital migration plans at this time.