Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment he has made of the potential implications for his policies of the reported levels of bus passenger satisfaction in the report by Transport Focus entitled Your Bus Journey, published on 25 March 2025.

The Department for Transport welcomes the valuable insight provided by Transport Focus's 'Your Bus Journey' report published on 25 March 2025. My officials meet regularly with Transport Focus as part of our ongoing work, and these findings are informing policy development to improve bus services across the country.

The government wants to see bus passenger satisfaction continue to rise across the country as we deliver our reforms, including through the introduction of the Bus Services (No.2) Bill and the £1 billion we are investing to support and improve bus services. We are also undertaking a programme of work to explore opportunities for passenger improvement, for example complaint handling and escalation pathways.