Concentrix

(asked on 14th September 2016) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 12 September 2016 to Question 44656, how many (a) amber, (b) amber green, (c) red and (d) black performance failures there were between May 2014 and October 2015 in respect of benefits and credits error and fraud.


Answered by
 Portrait
Jane Ellison
This question was answered on 14th October 2016

The process to measure performance as described in the question was introduced as part of the contract variation signed on 13 October 2015. The information is therefore not available for the period requested.

Reticulating Splines