Pensions: Advisory Services

(asked on 15th September 2016) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the capacity of Pension Wise to meet the volume of over the telephone and face-to-face appointment requests it receives; and what plans he has to increase Pension Wise's capacity after the introduction of the proposed secondary market for annuities.


This question was answered on 10th October 2016

Pension Wise regularly reviews capacity within the service with its delivery partners to ensure it has the right number of guidance specialists in the right places. Since launch there have been over 82,000 Pension Wise appointments and customer satisfaction has been consistently high.

The service is confident that it will be able to meet the demand of those seeking guidance on selling their annuity on the secondary market.

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