Care Homes: Standards

(asked on 18th May 2020) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if he will establish a helpline for careworkers to raise concerns on (a) the operation of the care home they work for and (b) its treatment of (i) staff and (ii) patients.


Answered by
Nadine Dorries Portrait
Nadine Dorries
This question was answered on 2nd June 2020

Speak Up Direct is a helpline and website operated by Social Enterprise Direct and funded by the Department with the current contract in place since 2017. It provides workers in social care and the National Health Service with guidance on how to register their concerns, including where to speak up about the operations of care homes and the treatment of staff and patients.

Speaking up is vital for ensuring patient safety and improving the quality of services and we will continue to encourage and support the right of workers to raise concerns.

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