Concentrix: Standards

(asked on 12th October 2016) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what estimate he has made of (a) the amount of money wrongly withheld from benefit claimants due to errors made by Concentrix and (b) the average length of time that payments were mistakenly withheld.


Answered by
 Portrait
Jane Ellison
This question was answered on 17th October 2016

HM Revenue and Customs (HMRC) is currently focussed on resolving the outstanding cases but will be preparing analysis, which will be available in due course. HMRC does not keep records of the total number of people who had their tax credits payments withheld, or for how long

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