Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, when in the tax credits checking process Concentrix received payment for changing tax credit awards in a way which was initially thought to be correct.

HM Revenue and Customs pay Concentrix within 25 working days of receipt of a valid and undisputed invoice.

The contract provides for a commission payment of an initial invoice value, with a subsequent quarterly reconciliation mechanism which takes into account supplier performance via specific Quality Performance Indicators and Key Performance indicators.

These are linked to a defined service credit regime which includes accuracy of decisions. Payment to Concentrix is reduced accordingly in line with the service credit regime should they fail to meet this target level of performance.