Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to help improve access to NHS services for deaf people.

Integrated care boards are responsible for commissioning services to meet the needs of their local population, including deaf people.

Under the Equality Act (2010), health and social care organisations must make reasonable adjustments to ensure that disabled people are not disadvantaged. The Reasonable Adjustment Digital Flag was developed in the National Repository to enable health and care workers to record, share, and view details of reasonable adjustments, across the National Health Service and social care, wherever the person is seen or treated. Following the launch of the Reasonable Adjustment Digital Flag Information Standard, published September 2023, the flag went live in the National Care Record Service and is being rolled out across England.

Since 2016, all NHS organisations and publicly funded social care providers are expected to meet the Accessible Information Standard (AIS), which details the recommended approach to supporting the information and communication support needs of patients and carers with a disability, impairment, or sensory loss, including deaf people. NHS England has been undertaking a review of the AIS to help ensure that the communication needs of people with a disability, impairment, or sensory loss are met in health and care provision. A revised AIS will be published in due course. In the meantime, the current AIS remains in force and therefore there should not be a gap in provision for people using services.