Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, whether the Government plans to seek payment from Concentrix to fund any remedial action on erroneous accusations made by Concentrix against legitimate tax credit recipients.

The contract provides for a commission payment of an initial invoice value, with a subsequent quarterly reconciliation mechanism which takes into account supplier performance via specific Quality Performance Indicators and Key Performance indicators. These are linked to a defined service credit regime which includes accuracy of decisions.

Payment to Concentrix is reduced accordingly in line with the service credit regime should they fail to meet this target level of performance.

There is also an additional reconciliation process, again linked to the quality of reconsiderations made by Concentrix, which takes into wider account supplier performance and reduces commission payments if appropriate.