Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what targets for call answering times he has set for his Department's telephone line for use by disability living allowance claimants switching to personal independence payments.

DWP Operations and the Personal Independence Payment (PIP) Programme have developed detailed profiles for the anticipated increase in call volumes as full PIP Rollout progresses. Resource plans have been developed to manage the increase.

Our current performance management processes will support the ongoing review of profiles throughout rollout and allow us to adapt our plans as and when necessary.

Current departmental internal performance measures will continue to be applied to these calls and monitored in the same way as they are currently.