Restart Scheme
(asked on 8th May 2025) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of Serco's performance against key performance indicators in the Restart Scheme contract.
This question was answered on 16th May 2025
Serco’s performance against the contracted Key Performance Indicators has been varied. As part of our established performance management intervention regime, the department has therefore implemented intensified support and heightened monitoring for the two Contract Package Areas in which Serco delivers.