Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to (a) ensure the consistency of the passenger experience on trains on (i) C2C and (ii) Greater Anglia services after they have been nationalised and (b) establish penalties for those responsible for poor passenger experience.

Bringing passenger services into public ownership will ensure services are focused on delivering for passengers, not shareholders. Our priority is to deliver a smooth and safe transition of c2c’s and Greater Anglia’s services into public ownership this year, with no disruption to passengers. We expect public-sector operators to focus relentlessly on improving reliability, punctuality and other aspects of the service that matter most to passengers, and we will hold them to account for doing so.