Question to the Department for Transport:

To ask the Secretary of State for Transport, if she will make a comparative assessment of (a) levels of passenger satisfaction and (b) the number of trains on that have run on time on (i) Northern Rail, (ii) C2C and (iii) Greater Anglia in the last 12 months.

A comparison with Northern is not appropriate as this Government inherited that operation with a long running industrial dispute that the previous Government had taken no steps to resolve. We hold Northern, c2c and Greater Anglia to account for their performance through a variety of contractual measures (including the quality of service, punctuality and how they are managing customer satisfaction).

Train performance data can be found on the ORR website and satisfaction data is published by Transport Focus at the following websites:

https://dataportal.orr.gov.uk/statistics/performance/passenger-rail-performance/

https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/