Concentrix

(asked on 15th November 2016) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, with reference to Written Statement of 15 November 2016, HCWS251, Update on HM Revenue and Customs' contract with Concentrix, what the costs have been to HM Revenue and Customs of taking over cases from Concentrix prior to the early close of the contract.


Answered by
 Portrait
Jane Ellison
This question was answered on 23rd November 2016

The cost to HM Revenue and Customs (HMRC), in terms of the existing HMRC staff who have worked cases returned from Concentrix from 12 September to 14 November 2016, is c. £3.7 million. HMRC has absorbed these costs within its existing funding envelope.

Reticulating Splines