Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, if he will ask the Regulator for Social Housing to state (a) how many complaints it has received about services provided by Clarion Housing Group in each of the last four years and (b) what the outcome of each of those complaints was.

The Regulator of Social Housing received 36 referrals complaining about Clarion in 2017 and 21, 31 and 3 in 2018, 2019 and so far in 2020 respectively.

Once received the regulator carries out an initial review to assess whether it can, within its remit, consider these further. In 2017, six of the cases were investigated further and nine and eight cases in 2018 and 2019 respectively. None of the referrals were considered to have breached the regulator’s consumer standards.