Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Housing, Communities and Local Government, how many complaints about poor services by Clarion Housing Group were received by the Housing Ombudsman Service in (a) 2018-19 and (b) the first three financial quarters of 2019-20; and how many of those complaints (i) have been determined, (ii) are under investigation and (iii) are awaiting allocation to an adjudicator for an investigation.
In relation to Clarion, the Housing Ombudsman Service received;
a) in 2018-19; 444 complaints
b) in the first three financial quarters of 2019-20; 347 complaints
Of these, 84 and 43 respectively entered their formal remit, 127 in total.
Of these formal complaints,
i) 95 have been determined,
ii) 6 are under investigation and
iii) 26 are awaiting allocation.