Question

To ask the Secretary of State for Business, Innovation and Skills, what statistics he holds on (a) reliability of delivery and (b) success rate of Royal Mail post for (i) Cambridge and (ii) the UK.

The Government does not hold this type of information.

Royal Mail, as the designated Universal Service Provider for the United Kingdom, is required to provide the universal service to a specified standard and in accordance with quality targets agreed with and monitored by Ofcom, the independent regulator for postal services.

The company publishes reports on its quality of service, which includes postcode areas, each quarter on its website.