Student Loans Company
(asked on 6th July 2015) - View Source
Question
To ask the Secretary of State for Business, Innovation and Skills, what the total number of complainants lodging complaints against the Student Loans Company was in (a) 2012, (b) 2013 and (c) 2014.
The total number of complaints against the Student Loans Company (SLC) in (a) 2012, (b) 2013 and (c) 2014 is set out in the table below. For information I have also provided the number of complaints expressed as a percentage of the total number of SLC’s customers in each corresponding year:
Year | Number of complaints lodged against SLC | Number of complaints as a percentage of the total number of customers | |
a) | 2012 | 11,085 | 0.19% |
b) | 2013 | 14,128 | 0.22% |
c) | 2014 | 14,235 | 0.21% |
Please note that SLC tracks complaints rather than complainants. However these numbers indicate the number of complainants because it is rare for customers to raise complaints on separate issues in the same year.