Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the monthly average response time was for calls to universal credit helplines in each year since the introduction of that credit; what the longest response time was in that period; how many such calls were recorded as abandoned; and how many complaints about response times for those helplines were made in that period.

We do not capture data specifically on complaints about response times for answering Universal Credit helplines. The other information requested is not collated centrally and could only be supplied at disproportionate cost.