Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to ensure that broadband providers deliver their advertised (a) service and (b) download speeds to consumers’ homes.

Ofcom’s Broadband Speeds Codes of Practice requires that internet service providers (ISPs) provide consumers with information about the service they can expect, including download speeds, prior to purchase. ISPs who have signed up to the Code - and this includes, for example, BT, TalkTalk and Virgin Media - also commit to providing consumers with a minimum guaranteed download and upload speed, allowing them to cancel or leave their contract, without penalty, should the service fall below the agreed standard.