Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to improve her Department's response times to enquiries from hon. Members.

Performance has been impacted by a very significant increase in the volume of correspondence received, including the unprecedented amount of correspondence about the situation in Afghanistan and more recently in Ukraine.

The Department recognises it has not been able to meet service standard in some cases, but has implemented an action plan to clear backlogs and drive-up performance.

Data about intake and performance in answering Hon. Members correspondence are published quarterly with the latest Quarter available at: Customer service operations data: Q4 2021 - GOV.UK (www.gov.uk)