Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether it remains his policy that energy companies should repair or restore malfunctioning smart meter visual display units installed in homes.

When energy suppliers install a smart meter in a household, they are required to offer the customer an In-Home Display (IHD). Energy suppliers also have an obligation to provide support for IHDs, including a repair or replacement where necessary, within the first year of installing a consumer’s smart meter.

The Office of Gas and Electricity Markets (Ofgem) is responsible for regulating energy suppliers against their licence obligations.