Veterans UK: Telephone Services
(asked on 15th June 2020) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, pursuant to the Answer of 4 June 2020 to Question 51724 on the Veterans UK Helpline, how many (a) calls and (b) emails were recorded by the Veterans UK Helpline service in each month of 2019.
The number of calls and e-mails received by the Veterans UK Helpline each month between 1 January 2019 and 31 December 2019 is as follows:
Month | Calls Received | Emails Received |
January 2019 | 13,291 | 1,990 |
February 2019 | 11,284 | 2,382 |
March 2019 | 11,291 | 1,909 |
April 2019 | 13,522 | 1,933 |
May 2019 | 11,644 | 1,568 |
June 2019 | 10,308 | 1,919 |
July 2019 | 11,825 | 2,020 |
August 2019 | 10,401 | 1,840 |
September 2019 | 10,646 | 1,917 |
October 2019 | 12,091 | 2,206 |
November 2019 | 11,098 | 1,976 |
December 2019 | 8,302 | 1,728 |