Question to the Department for Transport:

To ask the Secretary of State for Transport, whether her Department has undertaken an assessment of the quality of service provided by Northern Trains Limited since DOHL took on the operation of Northern services on 1 March 2020.

The Department uses a range of methods to assess the quality of service provided by Northern.

Rail operators are required to meet targets for standards of service quality at stations, on trains and in the quality and timeliness of information provided to customers. These standards are regularly inspected via Service Quality Regimes and rail industry surveys.

DfT and Northern have regular discussions about the performance against the standards and Northern take action as required to improve results. Northern regularly publish the results of these assessments on its website at:

https://www.northernrailway.co.uk/about-us/customer/service-quality.