Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if he will take steps to ensure that total triage systems in primary care do not compromise the continuity of care for patients with (a) Parkinson’s disease and (b) other chronic neurological conditions.

The triage process is designed to direct patients to the most appropriate healthcare professional based on their individual needs. This includes those who request or require continuity of care with the same general practitioner (GP), such as patients with Parkinson’s or other neurological conditions, as well as those who may be more appropriately supported by accident and emergency or pharmacy services. The system aims to accommodate a wide range of patient needs and enhance access across the broader healthcare network.

To prevent digital exclusion, the GP contract clearly states that patients must always have the option to telephone or visit their practice in person. Online tools that are utilised to support ‘total triage’ should complement, not replace, traditional methods of access. Practice receptions must remain open to ensure that patients without access to telephone or digital services are not disadvantaged, especially those with conditions that require in-person support.