Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what discussions he has had with Royal Mail on improving (a) service and (b) delivery.

Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider.

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom is investigating Royal Mail’s performance in the 2024-25 financial year for failing to meet its regulated targets. The government expects that Ofcom will continue to closely monitor Royal Mail’s performance and take action where appropriate.