Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the Oral Contribution of the Minister for Small Business, Consumers and Corporate Responsibility on 21 January 2020, what steps her Department is taking to help ensure that cultural change takes place in the Post Office; and if she will make a statement.

Postmasters are the backbone of the Post Office, and their branches are vital to communities across the country. That is why Government takes Post Office Limited’s (POL) relationship with its postmasters very seriously.

The Post Office's Chair acknowledges the criticism received in the Horizon litigation and has committed to applying the lessons learnt. BEIS Ministers and officials will continue to raise these matters and monitor these issues in their regular engagement with the Post Office.

Progress on this work and other issues of mutual interest will also continue to be discussed at the quarterly working group between the National Federation of Sub-Postmasters, Post Office and Government under my chairmanship.