NHS: Complaints
(asked on 11th October 2022) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if she will make an assessment of the potential merits of revising NHS complaints processes to help ensure that (a) apologies are made and (b) learnings are implemented at an earlier stage of the process.
This question was answered on 20th October 2022
When responding to complaints, National Health Service organisations are required to include information on what remedial action is needed and to confirm that any action identified as a result of the complaint has been or will be taken.