Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps she will take to support improved face to face feedback to patients and families.

Each National Health Service organisation is responsible for dealing with the complaints it receives. Whilst face-to-face feedback to patients and families is not a specific requirement, the arrangements made must ensure that complainants are treated with respect and courtesy and that assistance or advice on how to obtain assistance to understand the procedure is available. Face-to-face support could also be available from the NHS Complaints Advocacy Service.