NHS: Complaints
(asked on 11th October 2022) - View Source
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment he has made of expediency of the PHSO in resolving NHS complaints; and what date she collects on the average length of time it is taking to conclude a case at the PHSO.
This question was answered on 18th October 2022
The Parliamentary and Health Service Ombudsman is an office holder, established to provide an independent complaint handling service for complaints that have not been resolved by the NHS and UK Government departments.
The Ombudsman is accountable to Parliament through the Public Administration and Constitutional Affairs Committee, who hold an annual scrutiny session to evaluate his performance.