Heathrow Airport

(asked on 19th July 2017) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what the average queuing time at London Heathrow Airport is.


Answered by
Brandon Lewis Portrait
Brandon Lewis
This question was answered on 5th September 2017

Table 1 - the average sampled passenger wait time for Heathrow (Terminal 2, 3, 4 and 5) from 1 July 2016 until 30 June 2017.

Date

EEA

Non EEA

Total

00:03:46

00:17:38

Notes

No data for Heathrow Terminal 1 as terminal closed in 2015.

The information provided relates to passenger queuing times – defined as when a passenger arrives at the UK Border control desk - and as such excludes transaction times for clearance. Performance is assessed over a 12 month period.

The performance against service levels is assessed over a month period. If 95% or above of passenger wait times sampled are recorded as within the 25 minute (EEA) and 45 minute (non EEA) service standard, the service level is assessed as met, if less than 95%, then this is considered a breach of the service level.

This is provisional management information that is subject to change. It has not been assured to the standard of Official Statistics.

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