Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of Access to Work claim forms have to be re-sent by the customer as a result of the form having (a) not reached Access to Work and (b) been lost by Access to Work, in each of the last 12 months for which figures are available.

We are not able to provide information regarding the proportion of claim forms that were re-sent by our customers as we do not hold this data. We handle customer claim forms carefully and while we are not aware that any Access to Work claim forms have been lost by DWP we would be happy to look into any issues individuals raise with ATW.

We are aware that there were postal delays during July and August 2021, however we are now seeing payment clearance times returning to normal levels.