Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what requirements if any are placed on BT-operated call centres for emergency services in relation to pastoral support for call centre workers exposed to traumatic situations through their work.

His Majesty’s Government appreciates the vital role that BT call handlers provide in taking emergency calls from the public and connecting them to the emergency authorities. BT acts as the Call Handling Agent on behalf of communication providers. The Government cannot comment on internal arrangements of a private company such as BT Group, but that BT may be able to assist with the enquiry.