Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps her Department is taking to help improve HMRC investigation times.

As part of our transformation of HMRC, we are improving our compliance learning offer to build the capability of both new trainees and established colleagues. Our Compliance Professional Standards reinforce that all colleagues should be mindful to avoid unnecessary delay in dealing with cases and keep customers informed throughout the compliance activity.

HMRC’s new Interactive Compliance Guidance tool, launched in April 2025, is designed to help businesses and individuals understand HMRC compliance checks, improving our support for customers. This promotes a better experience for the customer.