Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to support households to get value for money from their energy supplier.

The government has been working with Ofgem to drive a step-change in customer service through the regulator's Consumer Confidence programme. This includes reviewing the rules around billing accuracy and complaint handling so that suppliers get it right first time.

Further, the government has been working with Ofgem to ensure that when things do go wrong, households get fairer, quicker, easier compensation. This includes looking at expanding automatic compensation to cover more key issues and at further increasing the value of base-level compensation from £40 to reflect the inconvenience for consumers when they are let down by their supplier.