Personal Independence Payment

(asked on 6th March 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many personal independence payment assessment appointments have been cancelled by Capita in each year since 2010.


Answered by
Penny Mordaunt Portrait
Penny Mordaunt
Lord President of the Council and Leader of the House of Commons
This question was answered on 13th March 2017

From the start of the contract with Capita in 2013 to the latest data available, January 2017, the number of claimants arriving at an assessment centre for their appointment and unable to be seen is:

2013

2014

2015

2016

2017

Number

25

213

277

274

23

Percentage

0.8%

0.7%

0.5%

0.3%

0.3%

The data has been provided by our contracted supplier. The Department does not publish data on the number of Personal Independence Payment assessments cancelled and to check the validity of the data would incur disproportionate cost

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