Question to the Ministry of Defence:

To ask the Secretary of State for Defence, if he will publish the Key Performance Indicators for service accommodation maintained by Amey.

The Future Defence Infrastructure Services (FDIS) accommodation contracts came into service on 1 April 2022. The contracts comprise one National Accommodation Management Services (NAMS) contract, held by Pinnacle, and four Regional Accommodation Maintenance Services (RAMS) contracts held by Amey and VIVO.

As is standard practice for major Government contracts, four Gold Key Performance Indicators (KPI)s selected in accordance with Cabinet Office criteria, will be published in 2023 for each of the FDIS Accommodation contracts. For the NAMS, these are Application Completions, Allocation satisfaction including Move-in and Move-out satisfaction, Resolution of Stage 1 complaints and social value. For the RAMS, these are Right First Time, Homes Prepared to Meet the Move-In Standard, Customer Satisfaction and Social Value.