Question to the Home Office:
To ask the Secretary of State for the Home Department, how many people were employed at the contractor Teleperformance to service the Passport Office contract in (a) 2019, (b) 2020, (c) 2021 and (d) 2022.
The table below shows the annual average full-time equivalents (FTE) employed by Teleperformance to resource the Passport Adviceline and related services:
Year | Average FTE |
2019 | 195.45 |
2020 | 176.07 |
2021 | 249.72 |
2022 - (to 9 May) | 1083.98 |