Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment has he made of the potential impact of abolishing Healthwatch England on outstanding complaints against these organisations.

Dr Dash’s review of patient safety across the health and care landscape was published in July 2025. It recommended that the strategic functions of Healthwatch England are transferred into the new patient experience directorate of the Department. This new directorate will be responsible for overseeing the collection of more informed feedback from both patients and carers and significantly improving the complaints function across the National Health Service. It ensures that the NHS properly manages and learns from complaints.

The abolition of Healthwatch England, the transfer of its functions, and the changes to local Healthwatch will require primary legislation. The timing of this is subject to the will of Parliament and will happen when parliamentary time allows.