Personal Independence Payment

(asked on 23rd March 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the efficacy of the use of cassette audio recording equipment during personal independence payment assessments.


Answered by
Penny Mordaunt Portrait
Penny Mordaunt
This question was answered on 29th March 2017

The Department continuously looks for opportunities to improve the PIP claims process.

As part of that, we are carrying out a small-scale pilot to test whether there are any benefits to audio recording face-to-face assessments.

The pilot only began recently, on March 13; once the results have been processed and evaluated, we will be better placed to assess the efficacy of audio recording PIP assessments.

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