Social Security Benefits: Artificial Intelligence
(asked on 18th July 2025) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many benefit decisions made using (a) automated and (b) AI-assisted systems have been overturned on appeal since 2020.
This question was answered on 28th July 2025
No Artificial Intelligence is currently deployed to make decisions regarding benefit entitlement or value in isolation. There is automation in some benefit processes but decisions regarding entitlement and value will have a human decision maker involved.