Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many of his Department's staff at the Child Maintenance Service in the Northern Business Unit, Falkirk have been employed to take enquiries from hon. Members on behalf of constituents in each of that last five years.
The table below shows the average number of caseworkers employed by the Child Maintenance Service (CMS) over the past 5 years who work in the Falkirk Complaints Team.
This team carry out a range of duties including policy queries, application fee refunds, and consolatory payments as well as handling enquiries from Members of Parliament. The team are responsible for handling any such activities relating to cases in Scotland, North East and North West England.
| 2012/2013 | 2013/2014 | 2014/2015 | 2015/2016 | 2016/2017 |
Falkirk Complaints Resolution | - | 5 | 10 | 13 | 10 |
Note:
- Data unavailable for 2012/2013 as the team was not set up until July 2013