Home Office: Correspondence

(asked on 25th October 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 13 October 2022 to Question 62757 on Members: Correspondence, when his Department expects to meet its Q4 2019 response rate of completing 98 per cent. of hon. Members' correspondence received in a Quarter within service standard timescale.


Answered by
Robert Jenrick Portrait
Robert Jenrick
This question was answered on 28th October 2022

The Department works to a target of responding to 95% of Hon. Member’s written correspondence within 20 working days.

Performance against target has been impacted by an unprecedented increase in MPs queries following the Afghan evacuation, Ukraine crisis and HM Passport Office application surge.

We now have an operational plan to fully recover our position and I will shortly be writing to all Members setting these plans in more detail including timescales for delivery.

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