Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average length of time is that a jobcentre work coach has available to spend with each claimant at each appointment.

The Department for Work and Pensions has identified the average length of time that every intervention type is expected to take. This can be between 5 minutes and 120 minutes depending on the circumstances of the individual and which benefit(s) they are claiming. The Work Coach will undertake a variety of interventions throughout the course of the working day, but please note that some of their time is spent on activities that are not directly related to their role, such as staff meetings, computer activity and other administrative tasks.