Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent progress she has made in establishing the jobs and careers service.

We are reforming Jobcentre Plus and creating a new service across Great Britain that will enable everyone to access support to find good, meaningful work, and support to help them to progress in work, including through an enhanced focus on skills and careers. We are taking a test and learn approach to developing the new service including incorporating the learnings from other tests and trials underway. We will continue our work with local government, including Strategic Authorities, and Devolved Governments as we design, test, and trial the service.

Earlier this year we launched our first Jobs and Careers Service Pathfinder based in Wakefield, West Yorkshire. The Pathfinder is our first step in testing elements of the new service based on the 5 pillars set out within the Get Britain Working White Paper that underpin the delivery of the new Jobs and Careers Service. It will also look at how the new service can integrate with other local services. This will support us to develop a new service that is locally tailored and embedded, designed to meet the different needs of local labour markets, local people and local employers. Further Pathfinders, including ones that are focused on support for young people and those with health conditions, will be launched this year.

We have also started testing a new Get Britain Working Coaching Academy. Once in place, this will offer further training for a range of our colleagues to deliver high-quality coaching conversations for customers, focused on goal setting and action planning, as part of our commitment to enhancing the way we interact with people. We currently have two large scale trials in progress testing changes to how we currently operate. The first, to test providing support for people by telephone and video as well as face to face appointments. The second, to test whether meeting unemployed people less frequently in a Jobcentre would have an impact on their work outcomes and whether this approach is more beneficial for particular groups. We will incorporate learnings from these and other tests and trials to inform the design of the new service and how the new service could operate differently.