Question to the Home Office:

To ask the Secretary of State for the Home Department, how much revenue her Department has received in fees from responses to e-mail enquiries about (a) border, (b) immigration and (c) citizenship services in each month since 2017 to date.

SITEL UK Ltd is contracted by the Home Office to provide Contact Centre Services for both UK and International enquiries. A £5.48 email charge is levied to fund this contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of the immigration system. Those who use the services are predominantly from outside the UK. Our web site www.gov.uk is the main source of information and advice and is free of charge.

Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of these services (including the revenue received) is not available due to it being commercially sensitive