Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to regulation 6 of the Energy Bill Relief Scheme Pass-through Requirement (Heat Suppliers) (England and Wales and Scotland) Regulations 2022, how an end user may challenge an intermediary if they believe that the pass-through amount being provided is not just and reasonable.

If an end user (a heat network consumer) cannot reach direct resolution with the intermediary (the heat supplier), they can raise a complaint with the Energy Ombudsman. The Regulations also allow heat network consumers to pursue recovery of the benefits of the Energy Bill Relief Scheme as a debt through civil proceedings. More information can be found in guidance accompanying the Regulations: https://www.gov.uk/government/publications/pass-through-requirements-for-energy-price-support-provided-to-intermediaries/guidance-on-the-energy-bill-relief-scheme-pass-through-requirements-for-heat-networks.