Question to the Cabinet Office:

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps his Department is taking to help ensure that people who do not use online resources are able to access Government services easily.

Government has committed to ensuring that assistance is always available for those who need it. Departments are required by the Service Standard to provide support via alternative channels for their services, where it is required, and the Central Digital and Data Office assures this via a service assessment process.