Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of (a) assistance claiming premium bond prizes, (b) information supplied to the public on possession of premium bonds and (c) efforts made by National Savings and Investments to locate the winners of unclaimed premium bond prizes.

NS&I provides comprehensive information on its website and through its call centre on the purchasing and administration of Premium Bonds, including helping Premium Bond holders trace new and unclaimed prizes, and their original investment. NS&I also publishes details on unclaimed prizes every month alongside Premium Bonds winners’ details and, in addition, engages with the media to encourage customers to use its prize checker and tracing services.

Premium Bond holders with original paper Bonds such as those purchased over the counter at the Post Office, can register them online or by calling NS&I’s helpline. Holders who do not have internet access or cannot print off a form can request a form by phone or in writing.

Finally, Premium Bond holders who have lost historic certificates, or who do not have their Bond or NS&I number, can use NS&I’s dedicated tracing service by post or online. Holders can also use MyLostAccount which can be used to trace old accounts with other providers, as well as with NS&I.

Premium Bonds are never lost and NS&I pays out unclaimed prizes no matter how long ago the Bonds were purchased.